10% OFF your entire order! Use Promo Code at Checkout: 'JULY10'

FAQ

ORDERING

What types payment methods can I use?

Celizzione.com accepts the following types of payments

-Visa
-Master
-Discover
-American Express
-Apple Pay (Coming Soon)

What If I change my mind and want a different size or color after my order is placed?

Once an order is placed at Celizzione.com, you cannot make changes. Please contact us to: support@celizzione.com

How do I know which size is the best option?

Our size guide will give you all the important information needed to make your decision. You can find our size guide on the product detail pages or at the bottom of our page in the Customer Service Section.

ACCOUNT

Why should I create a celizzione.com account?

• Every time you place an order with us, you will not be required to re-enter all of your billing & shipping information. Your information will stay on file that way it is time-efficient for the times your order online.

• Browsing & shopping has never been easier. You have the availability of browsing, shopping and completing your order at a later time. We will keep track of the times you have selected and put in your shopping bag so you can come back later. You will not need to re-select the items again. This does not guarantee item availability.

What do I do if I have forgotten my password?

If you have forgotten your password for your Celizzione.com account, please click on the Forgot Password link during the sign-in process. This will prompt you with instructions on how to reset your password via email or by answering security questions. You may also contact us to: support@celizzione.com for extra assistance.

Can I cancel my order?

Unfortunately, after an order is placed and payment has been captured, we are unable to make changes to your order after it has been placed with us.

SHIPPING

Do you ship outside of the United States?

Currently, Celizzione.com does not ship internationally. We are in the process of working to ship internationally. We will update our information once this feature is added.

What kinds of shipping do you offer?

We are working on offering more type of shipping options. Once the feature is added, we will let you know.

Currently, the only type of shipping that we offer is:

  • Standard Shipping (2-5 days)

How do I track my package?

As soon as your package has been fulfilled and shipped, you will receive an email notification confirming the shipping. The email will provide you with a tracking number and a tracking link to the shipping carriers website.

RETURNS

What if I am not pleased with my selection? Can I return the purchase?

Online purchases made through Celizzione.com are valid for a return within 15 days of the ship date. All returned items must be unused, unaltered and with tags. A return label is shipped with your order.

If you wish to return the items:

    • Go to "Issue a Return" at the bottom of the page.
    • Enter your email address and order number.
    • Issue a return complaint and enter the required information.
    • Attach the return label to the front of the package and please insert the original invoice shipped in the original package. 
    • Drop off at your local Post Office
    • Please see returns section at the bottom of the page for more information.

Can I return items purchased on sale?

No, items on sale and final sale cannot be returned. Accessories cannot be returned as well.

Are there any restocking fees?

No, there are no restocking fees.

What will it cost me to make a return?

Returns are free at Celizzione.com. A return label is always included in the original packaging so you do no have to worry about purchasing a return label.

How long does it take to process my return?

In order to process a return it may take from 7-14 days depending on your bank and billing cycle.

 

 

 

Search our store